Orders can be placed online anytime on the web. A customer service representative is available to speak with you
by phone Monday through Friday 9:00 a.m. to 6 p.m. CST. To speak to someone in our office, please call 800-440-
2065. To get a response by email, submit and inquiry with Customer Service.
Our administrative offices are closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day,
Easter, Memorial Day, and Independence Day.
In addition the holidays stated above our fulfillment office is closed on the following U.S. Postal holidays: Martin
Luther King Jr's Birthday, Washington's Birthday (President's Day), Columbus Day and Veterans Day. If you ordered /
redeemed any gift cards 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 day delay.
Payment Options and Billing Inquiries
All prices are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express. When we process credit
card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure
Sockets Layer (SSL) so that only QuickGifts can read your personal information. It is statistically safer to use your
credit card over the Internet than in a restaurant or department store.
All purchases made on this site will appear as "QuickGifts" on your credit card statement. If you have a question
regarding the charge on your credit card statement, please contact billing at 512.440.7400.
A Confirmation Number (Purchases) and Reference Number (Redemptions) is generated immediately following the
completion of your order/redemption. The same number is emailed to the address you provided including all of the
information you submitted with your order. If you believe you completed your order but did not receive a Confirmation
Number, it is likely that your order was not submitted successfully. Please contact us if you need further assistance.
To check the status of your order, visit our Order Status page. If you need further assistance with your order please
submit a request above or call our customer service number at 800-440-2065. Please have your
Confirmation/Reference Number available for prompt service. If we have a question regarding your order, we will
contact you at the email or phone number you provided.
The following holidays listed are honored by the U.S. Postal Service: New Year's Day, Martin Luther King Jr's Birthday,
Washington's Birthday (President's Day),Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans
Day, Thanksgiving Day, Christmas Day. If you ordered / redeemed any gift cards 3 - 5 days prior to any of the
holidays listed above, expect a 2 - 3 delay.
Changing or Canceling Your Order
If your order requires a change or needs to be cancelled, please contact us as soon as possible. We are happy to
accommodate requests for changes as long we receive them before the order has been prepared for delivery /
redemption. All cancellations are subject to a $1.95 per card fee (per card Service Fee will be retained).
What is the Dibbs card?
The Dibbs card is a gift certificate that can be redeemed at Card Mall. The Dibbs card can be exchanged for merchant gift cards or certificates from hundreds of national stores, restaurants, hotels, and more. The Dibbs card is redeemable only at QuickGifts Gift Cards and cannot be used on the websites or in the stores of our merchant partners. The Dibbs card is not redeemable for cash.
Where can I redeem my Dibbs card?
The Dibbs card can be redeemed at our Card Mall for any participating merchant.
Important: The Dibbs card will not be accepted at retail locations. The Dibbs card can only be redeemed at http://www.quickgifts.com/gift-cards. The Dibbs card is not replaceable if lost or stolen. The Dibbs card cannot be redeemed for cash except in accordance with applicable law. The Dibbs card value is in US dollars. QuickGifts makes now warranty regarding any good or service you may receive in connection with your use of this card. QuickGifts assumes no responsibility and shall not be liable for any injury, loss, or damage of any type or nature which arises out use of this card and/or the performance or any third party provider. The total value of card must be redeemed at a one-time. These terms and conditions are subject to change without notice.
How can the Dibbs card be delivered?
The Dibbs card can be delivered by email, postal mail or printed at any workstation with a printer.
How do I redeem the Dibbs card?
Visit QuickGifts Redemption Center and enter your Gift Code(s).
Shop our Card Mall and select the gift cards(s) you would like.
When you checkout, the amount of your Dibbs card is applied to your order total. Checkout is complete when you receive your
Order Confirmation Number.
QuickGifts will email or mail the gift certificate(s) you selected.
How do I find my Gift Code? My certificate has a PIN, but no Gift Code.
Your Dibbs card Gift Code is a 9-digit alphanumberic code displayed in the box at the upper right-hand side of your gift. If you are unable to view your Dibbs card online, the Gift Code is also included in the email you received notifying you of your gift.
Can I split my Dibbs card between multiple merchants?
Yes. You can use any combination of merchant gift cards to add up to or exceed the value of your Dibbs card. If you go over the value of your Dibbs card, you may pay the balance with a credit card when you checkout.
I don’t have enough value on my Dibbs card to redeem for the merchant I want. Can I add value to my Dibbs card?
Yes. If the merchant gift card(s) you have selected exceeds the value of your Dibbs card, you may enter a credit card during checkout to pay the balance.
Can I take my Dibbs card into a merchant's store to shop?
No. The Dibbs card can only be redeemed on the QuickGifts Gift Card website or by calling Customer Service at 1-800-440-2065. Once you have redeemed your Dibbs card, you will be issued the merchant gift card(s) of your choice, which you can then take into a store or use to shop online (depending on the merchant).
Once I redeem my Dibbs card, how do I get my gift card(s)?
It depends on the merchant(s) you select when redeeming. If you would like to shop online rather than in a physical store, you may select
a merchant from our list of online merchants, and your gift card will be sent to your email address. If you select a non-online merchant (which includes all restaurants, theaters, and hotels), your gift card(s) will be mailed to you at the address you enter when redeeming.
How long does it take to receive my merchant gift card(s) after redeeming a Dibbs card?
There is generally a one business day processing time after redemption before gift card requests are fulfilled. Once the redemption request has been processed, gift cards will either be sent via email (for online merchants) or by U.S. Mail (for non-online merchants).
U.S. Mail shipments are sent with First Class service, which generally delivers within 3-5 business days.
Please note: Due to unforeseen demand for certain merchant gift cards, the processing time for redemption requests may occasionally extend beyond the standard one business day. You will receive an email notification from QuickGifts as soon as your gift card(s) have been shipped.
I am a gift recipient of one of your gifts, do I have to pay for shipping when I redeem a Dibbs card?
NO. Shipping by U.S. First Class Mail is include in your gift. In some cases, you may choose to upgrade your shipping method if you wish to receive your gift cards more quickly. Shipping upgrades will be charged a fee that may be paid by credit card when you checkout.
What merchant gift certificates does QuickGifts offer?
QuickGifts offers branded gift cards from over 100 national merchants, including stores, restaurants, entertainment venues, and more. The gift cards distributed by QuickGifts are the exact same gift cards that you would buy if you purchased directly from the merchant.
How can merchant gift cards be delivered?
Merchant gift cards may be delivered directly to your recipient via postal mail, or you may notify your recipient of their gift via email. Gift cards sent through the mail will be shipped using the method selected during checkout (US Mail or Priority Mail), and will include a printed certificate including your gift message.
Merchant gift cards that are sent via email notification will allow your recipient to view a certificate with your gift message online. They will then enter their gift code and mailing address, and the gift card will be sent via mail or email (depending on the merchant selected).
If I send a merchant gift card via email, can my recipient print it out and shop at the merchant location?
No. Merchant gift cards that are sent via email notification will allow your recipient to view a certificate with your gift message online. They will then enter their Gift Code and mailing address, and the gift card will be sent via mail or email (depending on the merchant selected).
The email notification allows you to inform your recipient of their gift immediately. It is a perfect way to send a gift when you are shopping last-minute, or when you do not know the address where the gift card should be sent.
Do merchant gift cards expire?
Merchant gift cards all have unique terms and conditions that are stipulated by the specific merchant company. Many of our merchant gift cards do not expire, but others may carry an expiration date of anywhere from 12 to 24 months from the date of issue.
What if a merchant is no longer in business?
We maintain our Card Mall, including 350+ merchant partners and we promptly remove a retailer if it becomes clear that its financial condition harms its gift-card program and thus our valued customers. Please contact Customer Service if you have questions or input about our merchant partners.
Card Exchange: Effective September 1, 2008, should any merchant partner rescind its outstanding gift cards within three months of redemption at our Gift Card Mall, we will gladly exchange that gift card for another merchant partner, provided that the balance of the gift card has not been tendered since we mailed it.
To exchange a gift card under these circumstances, we will request that you ,ail the gift card to our office, noting your preferred new gift card. We will verify card activity and send a replacement, typically within three business days. To start the process, contact Customer Service and submit an email. We will then provide you with necessary mailing instructions.
My merchant gift card was lost or stolen. What do I do?
Since our merchants treat gift certificates like cash, QuickGifts is unable to replace gift certificates if they are lost or stolen after they are received.
What credit cards do you accept?
QuickGifts accepts Visa, MasterCard, Discover and American Express.
Can I pay by check, PayPal, or Electronic Funds Transfer?
QuickGifts cannot accept checks or payments via PayPal or EFT at our website. If you are a company interested in setting-up a corporate rewards or incentives program and would like to pay by check or EFT, please contact us directly at (512) 440-7422 to discuss your specific needs.
What is a credit card Security Code (CSC) and why is it required?
The Card Security Code (CSC) is a security feature for credit card transactions, giving protection against credit card fraud. For your protection, the CSC is required for all orders placed with QuickGifts.
How do I find my credit card Security Code (CSC)?
American Express: The CSC is the 4-digit number printed on the front of the card directly above the embossed account number.
Visa, MasterCard and Discover: The CSC is the 3-digit number printed on the signature panel on the back of your card.
What fees will be applied when I place an order?
Each order will include a Service Fee and Packaging & Delivery Fee based on the type of item orders. Fees included cover the cost of U.S. Mail shipping, packaging, and customer service. Service fees will not be applied to gift certificates when a Dibbs card is being redeemed as long as the Gift Code is redeemed for the equal dollar value of the gift cards and no upgrade in shipping is selected.
What shipping options are available at what cost?
Delivery Method Cost Per Shipment:
U.S. Mail - Free
Priority Mail - $6.95
Where are gift cards shipped from?
Gift cards are shipped from our fulfillment center which is located in Austin, Texas.
Do you ship outside the U.S.?
QuickGifts cannot ship merchant gift cards internationally, to P.O. Boxes, or to APO/FPO addresses.
If I send my gift via U.S. Mail or Priority Mail, when will it be delivered?
There is generally a one business day processing time before gift cards are mailed from our fulfillment center in Austin, Texas. U.S. Mail shipments are sent with First Class service, which generally delivers within 5 - 7 business days. Priority Mail service generally delivers within 3 business days. However, since postal delays may occur, please allow 4 business days for USPS Priority Mail and 10 business days for USPS First Class Mail deliveries.
My gift was sent by mail and it hasn't been received yet. What should I do?
If your order was shipped by U.S. Mail, please allow 13 days for delivery from the date it shipped. Be aware that gift cards are shipped in a plain white double-window envelope, which for card security reasons does not list QuickGifts or the merchant name in the return address. Please double-check to make sure this envelope has not been overlooked, and also confirm the mailing address listed on your order confirmation. If the card has not been received, please submit a Customer Service inquiry or call 1-800-440-2065.
Please note: QuickGifts will not be responsible for merchandise that is undeliverable or not received due to the purchaser's failure to enter accurate delivery information, including physical and email addresses, or when 60 days have passed since the date QuickGifts shipped the gift card(s).
If I send my gift via email, when will it be delivered?
When you place an order for a Dibbs card or merchant gift card to be sent/notified by email, you will be asked to select a date to send the gift. If you select "Today" as the date to send, your gift will be sent immediately upon confirmation of the order. Gifts with a future date to send will be automatically sent from our system during the early morning hours of the date selected.
My gift was sent by email and it hasn't been received. What should I do?
A variety of reasons can prevent a recipient from being able to receive an email from QuickGifts and others. Most common reasons include:
Recipient's spam setting is very high (sender is not on the safe list)
Recipient's firewall blocks the email
Recipient's email inbox has exceeded its size limit
Invalid email address
Email is accidentally deleted by the recipient
As the purchaser of a gift sent via email, you will receive a copy of the email that is sent to your recipient. You may always forward or copy and paste this email and send it from your own email address. Otherwise, please submit a Customer Service inquiry or call 1-800-440-2065 and we will resend the certificate.
Do I need to have a QuickGifts account to place an order with QuickGifts?
No. Anyone may place an order with QuickGifts regardless of whether you have signed-up for an account with QuickGifts. Simply
shop for the gift cards you would like, and proceed through the check-out process.
However, with your own account, you can enjoy using multiple free benefits that will maximize the convenience of your shopping experience. Special features include:
Never forget the important dates that mean a lot to family and friends. All you have to do is provide us with your special occasions and
date and QuickGifts will send you an email reminder 1, 3 or 5 days prior to your event.
Login and see what your events calendar looks like for this month, next month or next year. Your calendar will display your special
occasions, as well as nationally celebrated holidays. Whether it is your best friend's birthday, Boss' Day or Grandparent's Day, your
personal calendar will let you know.
Keeping track of all your gift purchases has never been easier! Once you register, we will begin recording your purchases. You can then
view a summary of all your past orders and click through to see a detailed report for each, including the date it was redeemed.
Simplify your shopping experience. We will have your contact information already displayed so you can click through and checkout with
Maintain all of your recipient's address information in one place, and automatically input saved addresses into your order form to make
gift giving quick and easy.
How do I create an account?
You may create an account when placing an order at QuickGifts by clicking the Create Account link underneath the address book on
the left-hand side of the page. You may also sign-up at any time by visiting our account page.
Can I store billing and/or shipping addresses from previous orders?
If you are signed into your account when you place an order, you have the option to save or update shipping addresses in your Address Book
for one-click access during future orders.
Your billing address is also stored in your account, but may be edited during checkout if it has changed or you are using a new credit
card with a different billing address.
Can I store my credit card information in my account?
For your security and privacy, QuickGifts does not store credit card information in your account. You will be required to enter
all credit card information, including the Card Security Code (CSC) each time you place an order at QuickGifts.com/gift-cards.
What do I do if I forgot my password?
If you have forgotten your password, enter your email address on the Password Help page and we will send your password to you.
Where can I access my order history?
If you have an account and are signed-in, you may view a complete history of orders placed by visiting the Order History page. You can
also view an individual order by going to the Order Status page.
How can I track my order?
You can track your order online by going to the Order Status page and entering either your Order Confirmation Number or your Reference
Number. You will then see the details of your order, including the date/time your order shipped.
Personal Information Collected by QuickGifts
We gather customer information that helps us achieve the goal of providing the highest quality services. You can voluntarily provide certain personally identifiable information (that is information containing specifics of who you are) including your name, mailing address, email address, credit card number and other identification and contact information. We request this information to enable us to process and fulfill your order(s), keep you informed of your order status or when you want to set up an account for calendar reminders and other services we provide. For added security, we do not store your credit card number in our system. All along, our primary goal is to ensure that you receive a smooth, efficient and customized service while using our website.
We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line “no emails” or reply to our email with the subject line “no emails”.
Use of Personal Information
The information you provide us is used to tailor our website to create convenient services for you and to improve your shopping experience. All the information we collect in our database is intended for internal use only. We use the information to handle purchase orders, redemption tracking and provide other services to our customers and others with registered accounts. QuickGifts does not sell or rent your personal information to third parties.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
We do reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. In such cases, we may provide information to regulatory authorities and law enforcement agencies or when we otherwise believe in good faith that the law requires it.
QuickGifts takes every precaution to protect our customer's information. When users submit sensitive information via the Web site, their information is protected both online and offline. All purchases (online credit card transactions) made at any QuickGifts site are handled by VeriSign, our third-party payment processing company. When VeriSign billing form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layering (SSL) - that ensures safe Internet transmission of your personal information.
In order to be sure that the information transferred between your browser and the VeriSign server is secure, it is important to be aware of the security information available to you through your browser.
While on a secure page, the lock icon at the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open mode, when users are just 'surfing'. To confirm this, look at the bottom part of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure and you can safely enter your payment details.
If you do not see one of these icons, please contact your Internet service provider. You can also ensure security by checking the URL line of your browser. When the letters "http" in the URL change to "https" the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area. Most browsers offer additional security alerts as well.
Links to Other Sites and Services
A Special Note Regarding Children
We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.
If you have any questions regarding our Terms & Conditions, the practices of this website or your dealings with this website, feel free to contact us.
All orders and redemptions are subject to review. We reserve the right to cancel any order we suspect is related to fraudulent activity. In the event an order or redemption is in questions, we will send you an email requesting further corresponce by email and/or phone. If we do not receive a reply within a 24 hour period, the order in question can be cancelled.
The dibbs card redeemable only at giftcards.quickgifts.com/Card-Mall for gift cards or gift certificates from participating merchants. The dibbs card cannot be used in merchant stores or at the websites of QuickGifts participating merchants. The dibbs cardmay also be redeemed by calling 1-800-440-2065 for customers without Internet access.
When you visit our website, place an order or gift card request (redeem) or send e-mails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Your consent to enter into this agreement electronically covers current transactions only. Future correspondence relating to other matters (i.e. future orders, redemptions, customer service inquiries and marketing) will require additional consent.
Hours of Operations
We are always available on the web, and a human being is available to speak with you by phone Monday through Friday, 8:30 a.m. to 6 p.m. CST. Please use the form above to submit a customer service inquiry. To speak to someone in our customer service center, please call 800-440-2065.
QuickGifts Offices are closed on the following national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Payment Options and Billing Inquiries
All prices are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express. When we process credit card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure Sockets Layer (SSL) so that only QuickGifts can read your personal information. It is statistically safer to use your credit card over the Internet than in a restaurant or department store.
All purchases made on this site will appear as "QuickGifts" on your credit card statement. If you have a question regarding the charge on your credit card statement, please contact billing at 512.440.7400.
A Confirmation Number is generated immediately following the completion of your order. The same Confirmation Number is emailed to the address you provided including all of the information you submitted with your order. If you believe you completed your order but did not receive a Confirmation Number, please check your spam or junk mail folder in case the email confirmation has been filtered. Otherwise, it is likely that your order was not submitted successfully. Please contact us if you need further assistance
To check the status of your order, visit our Order Status page. If you need further assistance with your order please submit a request above or call our customer service number at 800-440-2065. Please have your confirmation number available for prompt service. If we have a question regarding your order, we will contact you at the email or phone number you provided.
If the amount of your purchase is greater than the value of your dibbs card, your credit card will be charged for the excess amount.
The merchants available at QuickGifts are subject to change without notice. QuickGifts makes no guarantee that the merchants will remain the same or that a particular merchant will be available at all times. See the complete list of current merchants at www.quickgifts.com/gift-cards.
The customer is subject to the limitations and rules of the merchant whose gift certificate the customer redeems with the dibbs card. QuickGifts is not responsible for any restrictions or terms and conditions of any merchant's gift certificate.
QuickGifts is not responsible for merchants that are no longer in business or that change their location(s). QuickGifts may not be held responsible for the actions, product, or content of any merchant.
QuickGifts cannot ship merchant gift certificates internationally, to P.O. Boxes or APO/FPO addresses.
All orders are subject to a verification process, and any information submitted that does not verify with a customer's financial institutions may cause delays. Emailed and physically shipped certificates are subject to the same verification rules, which could prevent an emailed certificate from being redeemable immediately upon purchase.
QuickGifts is not responsible for orders that are not received due to the customer inputting incorrect or incomplete delivery information.
Returns and Exchanges
The dibbs card and merchant gift cards are not exchangeable for cash, cannot be returned or refunded and cannot be replaced if lost or stolen.
Lost or Stolen Certificates
QuickGifts will not replace a gift certificate that is lost or stolen after being received. If an order has not arrived at the customer's shipping location within 21 days of the shipment date, QuickGifts may cancel and replace the order after review and investigation of the current balance on the lost gift card.
QuickGifts will not be responsible for gift cards and gift certificates that are undeliverable or not received due to the purchaser or recipient's failure to enter accurate delivery information, including physical and email addresses, or when 45 days have passed since QuickGifts shipped the gift card(s) or certificate(s).
The dibbs cards has a validation period of 3 years from from the date of purchase.
If you have any questions regarding our Terms & Conditions, the practices of this website or your dealings with this website, feel free to contact us.